top of page

Privacy policy


I am committed to safeguarding the privacy of visitors to my website; in this policy I explain how I will treat your personal information. By using my website and agreeing to this policy, you consent to my use of cookies in accordance with the terms of this policy.

This website is hosted by Wix and its use is subject to Wix's Terms of Use and Privacy Policy.

All transactions are integrated using Stripe and subject to Stripe's Terms of Use and Privacy Policy.

Please see their relevant Privacy Policies, Terms of Service additionally to this policy.

Collecting personal information

We may collect, store and use the following kinds of personal information:

(a) Information that you provide to us for the purpose of booking an appointment.

(b) Information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address); All payments are processed via a third party integration called Stripe, completely secure, PCI compliant and SSL enabled. Stripe has certain data processing activities for which it acts as a data controller, and others for which it acts as a data processor. A good illustration of this dual role is when Stripe processes credit card transactions. Facilitating a transaction requires the processing of personal data, such as the cardholder’s name, credit card number, the credit card expiry date, and CVC code. The cardholder’s data is sent from the Stripe user to Stripe via the Stripe API (or by some other integration method, such as Stripe Elements). Stripe then uses the data to complete the transaction within the systems of the credit card networks, which is a function that Stripe performs as a data processor. However,

Stripe also uses the data to comply with its regulatory obligations (such as Know Your Customer (“KYC”) and Anti Money Laundering (“AML”), and in this role Stripe is a data controller.

Using personal information

Personal information submitted to me through my website will be used for the purposes specified in this policy.

I may use your personal information to:

(a) Send you goods purchased through my website.

(b) Send invoices and payment reminders to you, and collect payments from you.


(c) Send you email notifications that you have specifically requested.

(d) Send you marketing communications relating to our business which we think may be of interest to you, by means to which you have specifically agreed, such as by post, email or similar technology (you can inform me at any time if you no longer require marketing communications).

I will not, without your express consent, supply your personal information to any third party for the purpose of their direct marketing.

All my website financial transactions are handled through our payment services provider, Stripe. You can review the provider's privacy policy at We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosing personal information

I do not currently have any employees but if I am to employ an additional member of Serena Ansell Limited at any point I may disclose your personal information to them insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this policy, I will not provide your personal information to third parties.

Security of personal information

I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

All personal information you provide is stored on my website platform providers system; Wix.

All electronic financial transactions entered into through my website will be protected through the use of Stripe.

You acknowledge that the transmission of information over the internet is inherently insecure, and I cannot guarantee the security of data sent over the internet.


Cookies are used on this website.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

As Wix is hosting this website, Wix may use cookies which are necessary for the proper operation of its systems. If you have questions regarding this, please contact Wix directly via its website, as Serena Ansell Limited has no control over Wix’s use of cookies, Wix’s cookie policy, or Wix's privacy policy.

Most browsers allow you to refuse to accept cookies if you would like to block them.

bottom of page